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Effective Date: June 22, 2026
Welcome to www.kitchenclothshop.com. We strive to ensure your complete satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions governing returns, exchanges, and refunds for products purchased through our website. By making a purchase, you agree to the terms described below.
1. General Policy Overview
All products sold on our website are carefully inspected and packaged before shipment. We accept returns and exchanges only under specific conditions, as detailed in this policy. Please note: We do not offer refunds without a return (“refund-only” requests are not permitted). To be eligible for any refund or exchange, the item must be returned to us in its original condition and packaging, as outlined in the sections below.
2. Eligibility for Returns & Exchanges
You may request a return or exchange within 14 days from the date of delivery, provided the following conditions are met:
- The item is unused, unwashed, and in its original saleable condition (with tags and packaging intact).
- The return is initiated due to one of the following reasons:
- Defective or damaged item upon arrival.
- Incorrect item shipped (e.g., wrong size, color, or product).
- Item does not match the description on our website.
- Proof of purchase (order number or receipt) is provided.
Non-Returnable Items:
- Items that have been used, washed, or altered in any way.
- Personalized or custom-made products (unless defective).
- Items damaged due to customer misuse or improper care.
3. Return Process
To initiate a return or exchange, please follow these steps:
- Contact our customer service team within 14 days of delivery via email at dewdrop@kitchenclothshop.com or phone at +65 6223 5223. Provide your order number, reason for return, and preferred resolution (exchange or refund).
- Once your request is approved, we will provide a Return Authorization Number and instructions for shipping the item to our address:
74A Redhill Rd, Singapore 151074 - Pack the item securely in its original packaging, including all tags and accessories. Include the Return Authorization Number inside the package.
- Ship the item using a trackable courier service. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
4. Refunds
We do not process refunds without receiving the returned item. Once your return is received and inspected (typically within 5–7 business days), we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to the original payment method used for purchase.
- Processing times vary by payment provider (usually 5–10 business days).
- Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
If you wish to exchange an item for a different size, color, or product:
- Follow the return process above.
- Indicate your exchange preference when contacting customer service.
- Once the returned item is approved, we will ship the replacement product. Shipping fees for exchanges are borne by the customer unless the exchange is due to our error.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide photos or videos of the issue, and we will arrange a replacement or refund (including return shipping costs) at our discretion.
7. Non-Returnable Scenarios
No “Refund-Only” Requests: We do not provide refunds without a physical return. This policy is strictly enforced to prevent misuse and ensure fairness to all customers.
Late Returns: Returns initiated after 14 days from delivery will not be accepted.
Final Sale Items: Certain promotional or clearance items may be marked as final sale and are not eligible for return or exchange.
8. Contact Information
For any questions about this policy or to initiate a return/exchange, reach out to us:
- Email: dewdrop@kitchenclothshop.com
- Phone: +65 6223 5223
- Address: 74A Redhill Rd, Singapore 151074
We aim to respond to all inquiries within 24–48 hours (excluding weekends and public holidays).
9. Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on this page with the updated effective date. For purchases made prior to changes, the policy in effect at the time of purchase will apply.
Thank you for shopping with www.kitchenclothshop.com. We are committed to providing high-quality kitchen linens and a transparent shopping experience.